***Available for California only. We will be expanding soon.***

SHIPPING SCHEDULE

• Orders are shipped Mondays-Tuesdays.
• New orders will typically ship within 2 weeks from your purchase date.
• Inventory availability, high volume orders, or weather may delay shipment times.

SHIPPING METHODS

• We ship UPS ground or air only. If you need USPS you may email us to put together a custom order. 
• UPS Ground orders will be sent via UPS 3-Day Select, and air orders will be sent via 2nd-Day Air. 
• An email with the tracking information will be sent once your order has shipped. Please make sure to provide your email during checkout to receive tracking information.
• Local pick up is available by appointment at our location in Garden Valley, CA. Please email us at contact@theplantedseednursery.com to schedule.

PLEASE NOTE: If a specific shipping date is preferred, we will do our best to accomodate you. Please leave a note on the checkout page or send an email to contact@theplantedseednursery.com. Please include the date that you will be available to receive your order.

RECEIVING YOUR ORDER

• Once you have received your delivery do not leave it out in the sun. Open immediately, unwrap plants, move plants to shade and water until water is flowing freely from bottom of pot. 
• Be sure to read the planting instructions available on our website before planting to ensure your plants get the best possible start and thrive.
• Please contact us with any planting questions or concerns.

GUARANTEE

• Only Spring and Fall orders are guaranteed. Plants shipped in Summer and Winter season cannot be guaranteed to arrive in good condition and alive. 
• We are not liable for any packages that are returned to us due to an incorrect shipping address or that are unable to be delivered. No refund or replacement will be offered. The customer may initiate a new order. 
• We are not responsible for packages that are lost or stolen once delivered. 

CANCELLATIONS/NO-AVAILABILITY

• You can cancel your order up until the plants have shipped. If your order has already been packaged for shipment, we will retain a $25 restocking fee. Once your order has shipped it cannot be cancelled or refunded.
• We do not accept returns on healthy plants. All sales are final.
• If a plant is unavailable after ordering, we reserve the right to refund you back to your original payment method. 

PROBLEMS WITH YOUR ORDER

• Please check your order as soon as you receive it to make sure there are no issues. Notifiy us immediately if any plants were damaged in transit. Email us photos of the damaged plants within 48 hours of receipt at contact@theplantedseednursery.com. If your plant was damaged in shipping, we will send you a replacement or store credit based on availability. We cannot accept claims for damages, shortages or other problems made more than 48 hours after receipt of your order.
• Upon receipt, you may notice that your plant might look stressed including wilted, yellowed, dropped leaves, etc. Please note it is normal for plants to experience stress through shipping. These signs of stress are generally temporary cosmetic conditions that will resolve as your plant becomes acclimated to its new home.